Wheelchair booking

Using Te Huia

Te Huia has two wheelchair spaces per train. These are situated in the café carriage, with access to the café and an accessible toilet. Access to the train is via a wheelchair hoist - the Train Manager will meet you on the platform to provide assistance with boarding. The Train Manager will ask for your name to validate your booking. Please bring your e-ticket with you.

Read more about accessibility on Te Huia.

Booking your wheelchair space

To book a wheelchair space on board one of our services, please use the form below.

Each booking is one way only –  please book each way of your trip separately if required. Please note the time stated is for the first station on the route (Frankton or Strand station). If you are boarding at Rotokauri or Huntly, please refer to the timetable for arrival and departure times from these stations.  

There is no charge for your wheelchair booking but the fare must be covered at the time of travel. Please show your Accessibility Concession Bee Card or pay your fare on board the train.

Cancelling your booking

If you wish to cancel your booking, it is really important you contact us: tehuiatrain@waikatoregion.govt.nz or via 0800 205 305 so we can open up your booking for another wheelchair user who may need it.