Accessibility information

Yes. Please note this is not valid on the AT Metro network.

The train has space for up to two wheelchair users. Braille, raised lettering and a hearing loop are available on board for those who require assistance.

Each service has space for two wheelchair users.

Mobility scooters are not permitted due to the weight restrictions and available space within the carriage.

Yes. Please note leg room is larger in some carriages than others. We would advise using the front two carriages.

Wheelchair users will need to book a seat, as there are only two available spaces on each train. Please use the booking form to secure your place.

Each train has a carriage with a wheelchair hoist. The train manager will join you on the platform to assist you with boarding. There is dedicated space in one carriage for wheelchair users with a turning circle. 

We have uploaded a drawing of the train, showing the different types of carraige and which order they go in. You can also see a drawing of the inside of each carriage. View these here [PDF, 2.7 MB].

Frankton, Rotokauri, Raahui Pookeka | Huntly and Papakura are fully accessible. The Strand is not fully accessible, with entry/exit required through a carpark with no separated pathway. The surface is uneven, with some uphill and downhill sections. Tactile paving is not prevalent in the area and you will need to cross roads.