On board

There are 147 standard seats per train.

Passengers are able to stand but there is limited room. 

Yes. The café is licensed to serve alcohol during afternoon trips. 

Yes, you may bring food and non-alcoholic drink on board, but please be considerate of others around you while consuming food or drink. You are unable to bring your own alcoholic beverages on board. 

There is no water cooler or fountain available on the train. Train water is NOT suitable for drinking. Water is available to purchase from the cafe or you are welcome to bring your own.

As of 13 September 2022, you are no longer required to wear a mask as protection against COVID-19. However, you can still wear one if you feel more comfortable travelling with one on.

Yes, each train will have two staff members on board, in addition to the driver.

Yes. Tables are available at each seat, along with power, USB charging ports and WiFi.

No.

Service animals such as guide dogs are permitted. No other animals are allowed.

Yes. There are three per train.

Yes, there is a Bike/Pram Zone in the first carriage.

Yes, but please be aware there is only a limited amount of storage on each carriage.

Yes. One train can hold up to six bikes in the Bike/Pram Zone in the first carriage.

Push or e-scooters and skateboards are permitted on the train but must be securely stowed at all times for the safety of other passengers. No e-scooter charging is permitted.

Lost property found on board Te Huia will be returned to the Hamilton Transport Centre BUSIT counter and is retrievable the following morning. Please call ahead on 0800 205 305 to see if your item has been found. If you urgently require your item, please call us and we will do our best to return it to you sooner.

Unaccompanied minors are able to travel on Te Huia.