Onboard services
Te Huia's train crew is onboard throughout the journey to ensure our passengers enjoy a comfortable journey. Onboard is a fully accessible bathroom, free WiFi and refreshments at the cafe - you can also purchase Bee Cards and AT Hop cards from the onboard cafe too.
Cafe
Craving your morning caffeine fix? Grab your morning coffee onboard Te Huia!
Our onboard barista is available throughout the journey, making a selection of hot drinks. Don't forget your keep cup!
The cafe will also be serving a selection of catering quality hot and cold food, with cold beverages also for sale.
WiFi
A quality WiFi solution has been installed in each carriage ensuring you can make full use of your time while travelling. And the best part is it's free!
Use the train like a mobile office - send and receive your emails, download small to medium file sizes to read and edit, browse the web, and communicate with your colleagues and customers via Skype or WhatsApp.
Each passenger will be capped to 250MB per boarding to ensure the quality and speed of the connection is not compromised for other passengers.
Logging in
To access the train WiFi you will need to select 'TeHuia WiFi' from your network options.
This will open a Login window where you'll need to enter in your email address and your session will begin.
Please note that your email address is captured to ensure no-one exceeds their allowance or breaches our safe internet guidelines.
Bikes and prams
There is space onboard to store six bikes and/or prams. This service is available on a first-in-first-served basis.
The Bike & Pram zone is located in the front carriage and is identifiable by a sticker next to the door.
You will need to use the straps onboard to safely secure your bike or pram during the journey.
While Te Huia is a public service, we do not take group bookings. However, if you are planning a group trip, please be sure to notify our crew in advance:
tehuiatrain@waikatoregion.govt.nz
Wheelchairs
Te Huia is a full accessible train, however wheelchair spaces are limited so please be sure to book in advance to secure your space.
Read more on the Accessibility page.
Luggage Storage
Storage spaces for luggage are available on multiple carriages onboard, however this is used on a first-in-first-served basis, and passengers are encouraged to monitor their stored luggage while onboard - the train crew does not take any responsiblity for any lost, stolen or damaged personal property.
Unaccompanied minors
In line with other public transport services, Waikato Regional Council allows unaccompanied minors to travel on Te Huia. However, please note that we do not provide an assisted service like Air New Zealand. If we are made aware of an unaccompanied minor travelling in advance, we are happy to inform the train staff for that particular service or services, but please be aware staff will not take responsibility for them over and above any other passenger.
If you have an unaccompanied minor/s travelling on the train, we recommend they travel with a mobile phone or have a list of contact names/numbers with them in case an adult caregiver needs to be contacted. If you would like to discuss this policy with us or let us know when an unaccompanied minor is travelling, please email us at tehuiatrain@waikatoregion.govt.nz.
COVID-19
As of 13 September 2022, passengers are no longer required to wear a mask as protection against COVID-19 on public transport. However, you can still wear one if you feel more comfortable travelling with a mask.