Disruptions

The best way to hear about service information is by using the free Transit app or sign up for e-Txt notifications.

Unplanned disruption announcements will be made by staff announcement onboard, or through electronic displays on platform. Planned disruptions information will be available on platform, via Transit app and on the website.

For urgent enquiries please call 0800 205 305.

We appreciate your patience - our KiwiRail partners always endeavour to work quickly to diagnose any issues and communicate any estimated delay times to our passengers as soon as possible.

In the event of an unplanned service cancellation, Waikato Regional Council will provide a bus replacement for the journey.  For wheelchair passengers who cannot access the bus, a fully accessible taxi will be provided.

When trains run late, we’ll keep you informed by sending notifications via the Transit app which provides real-time information or you can also call us on 0800 205 305.

Te Huia is a trial public service and, as such, has a restricted budget. In addition, most of the delays to Te Huia are due to factors outside the control of the service. For these reasons, we do not offer a compensation scheme for late running.

Planned closures - Te Huia

Due to track work on the lines between Hamilton and Auckland, or within Auckland itself there are some times when the Te Huia service will not run. These closures are planned months in advance and we’ll aim to give you as much notice as we can. From time to time, KiwiRail may be forced to make late changes so please check the Transit App before you travel to ensure the service is running as scheduled.

For planned closures occurring Monday to Friday, rail replacement buses will operate (except for public holidays). Rail replacement services will not operate on weekends. Rail replacement bus services operate to the same timetable as train. However, due to traffic conditions, buses maybe delayed in arriving and departing.

Please check back the week of your travel as we reserve the right to update this list in alignment with network schedules.

Planned closures - Auckland Transport 

If you are using the AT Southern Line to connect to Te Huia, we recommend also getting notifications from Auckland Transport. You can subscribe to text or email updates or download the AT Mobile app and turn on notifications.